Terms and Conditions & Privacy Policy

Overview

No refunds.

To be eligible for a return and replacement, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Replacements

Once your replacement is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing replacements

If you haven’t received your replacement yet, first check with our support department.

Then contact the express company with your item tracking number, it may take some days before it arrives.

If you’ve done all of this and you still have not received your replacement yet, please contact us at [email protected] or via twitter @analemacoffee.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and we will revert with instructions

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Privacy Policy

Our default privacy policy is never to gather or store or sell information about you, to log your conversations, or to engage in any other behavior that would compromise your privacy and security in any way.

However, we do need to gather one piece of personally identifying information in order for you to use Chat function and currency exchange in the first place: your computer needs to tell us its “IP address” so that we can connect. Although we do not track this information or keep a long-term record of it, we do log it for brief periods of time so that we can perform diagnostics that help us improve the service (these logs are erased after 7 days).

We also store your address and name in our database after you purchase from us, these information is never shared or sold to any third party and it is used exclusively for the purpose of delivering your orders